Privacy Policy

PadelPush ("PadelPush", "we", "us") operates padelpush.co, a platform that helps padel players find partners, matches, and activities at clubs, including while traveling. This policy explains what personal information we collect, why, and the choices you have.

Questions or requests about your data: hello@padelpush.co.

Account information. When you sign up (via our authentication provider, Clerk), we receive your name, email address, and profile photo.

Profile information you provide. To match you with suitable players and activities, you can share your gender, skill level and ratings (including ratings from third-party platforms such as Playtomic, if you link your username), preferred playing side and formats, availability, languages, bio, home city and country, and travel plans (where you are or will be playing).

Phone number and WhatsApp messages. If you add your phone number, we verify it via WhatsApp and use it to send you match suggestions, activity invitations, and confirmations. We process WhatsApp messages you send to our number, and messages posted in WhatsApp groups that our number has been invited to join (for example, club announcement groups), in order to detect padel activities and manage signups.

Activity and usage data.Your signups, match participation, partner preferences, feedback you give on matches and partners, messages you exchange with our AI concierge ("Paco"), referral activity, and how you use the site (pages visited, events, and campaign parameters such as UTM tags).

People you add. When you organise a match you can add other people you want to play with — your regulars, or a one-off guest — by name. We store that name so we can help you organise with them, but we do not ask you for, or store, their phone number, and we do not message them on your behalf: you send them the invitation link yourself, from your own phone.

If someone invites you. An organiser can share an invitation or a group link with you without you having a PadelPush account. If you open it, you can tell us who you are and which times work for you, and — only if you choose — give your ownphone number so we can send you updates about that particular match. If you don’t, we keep no number for you. This is the only way a number for someone without an account reaches us: it always comes from the person themselves, never from whoever invited them.

Blocked-notification preferences. If you opt out of notifications (for example by replying STOP or SKIP on WhatsApp), we keep a record of that preference so we respect it.

We use your information to:

• Suggest matches, partners, and club activities suited to your level, availability, and location;
• Send you notifications and reminders (primarily via WhatsApp) about activities and match suggestions, including relevant conditions such as weather warnings;
• Operate features such as partner searches, tournaments, leagues, group chats, and referral rewards;
• Translate messages so players who speak different languages can play together;
• Improve the product, measure usage, and keep the platform safe and free of abuse;
• Respond to your questions and support requests.

We do not sell your personal information.

Some features use AI models provided by Anthropic: our concierge chat (Paco), parsing of club announcements from WhatsApp groups, and message translation. Message content needed for these features is sent to the AI provider for processing. We do not permit our AI providers to use your data to train their models.

We share personal information only with service providers who help us run PadelPush:

• Clerk — authentication and account management;
• Maytapi — sending and receiving WhatsApp messages;
• Anthropic — AI processing described above;
• Vercel — hosting; Neon — database hosting;
• Google Analytics — usage analytics;
• PostHog (EU-hosted) — usage analytics and session recording.

Weather forecasts are retrieved from Open-Meteo using city-level coordinates only; no personal information is sent to it.

Some pages embed videos from YouTube (using its privacy-enhanced player, which does not set advertising cookies unless you play the video). Playing an embedded video is subject to YouTube's own terms and privacy policy.

Other players see the profile details relevant to matchmaking (such as your display name, photo, level, languages, and preferred side). When you join an activity or are matched with other players, they may see your name and, where needed to coordinate a game, your WhatsApp contact.

When you organise a match, the people you invite receive it from you: for many invitations and for group links we prepare the message and you send it from your own WhatsApp, so the recipient sees your number rather than ours. We only message an added contact directly once they have opted in to hear from us.

We may also disclose information if required by law, or as part of a business transfer such as a merger or acquisition.

Two kinds of storage are strictly necessary and are always active: the sign-in session cookies set by our authentication provider Clerk (__session, __client_uat), which expire with your session, and a locale cookie that remembers your chosen language for one year.

Everything else is optional and is set only if you accept it in the cookie banner. That covers Google Analytics 4 (_ga and _ga_*, up to two years, used to measure how the site is used), PostHog (ph_*, up to one year, used to measure how the site is used and to record how pages are interacted with — text you type into forms is masked before it leaves your browser), and our own first-party measurement, which stores a random session identifier and any campaign/UTM parameters in your browser’s local storage for the duration of the visit. If you decline, none of it is loaded and no analytics identifier is created.

You can change your mind at any time using the Cookie settings link in the footer. Withdrawing consent removes the analytics cookies and identifiers already stored and stops any further collection.

We keep your information while your account is active. If you delete your account or ask us to, we delete or anonymize your personal information, except where we need to keep limited records to comply with legal obligations, resolve disputes, or honor opt-out preferences.

If you opted in to updates about a match by giving your number on an invitation link, we keep that number only to send you those updates and to respect a later STOP; you can ask us to remove it at any time (see below).

Depending on where you live (including under the GDPR if you are in the EU/EEA or UK), you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. If you have an account, you can download a copy of everything we hold about you and delete your account yourself, at any time, from the Your data section of your profile settings. You can also email hello@padelpush.co to exercise any of these rights. You may also have the right to complain to your local data protection authority.

You can stop WhatsApp notifications at any time by replying STOP (all notifications) or SKIP (a specific activity) to our number. If you opted in to updates about a match without an account and want your number removed, reply STOP to any message from us or email hello@padelpush.co.

Our service providers may process data in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.

PadelPush is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date; for material changes we will give you more prominent notice.